WhatsApp

Connecting a number#

Open your app's WhatsApp section and enter three values from your Meta Business account:

1. Phone Number ID — identifies the WhatsApp Business number
2. WhatsApp Business Account ID (WABA) — the parent business account
3. Access Token — authenticates the connection to Meta's API

Templates#

WhatsApp requires pre-approved message templates for the first message in a conversation (and for any notification-style send outside a 24-hour customer service window). Manage and submit templates for Meta approval from the same WhatsApp section, then reference an approved template when sending.

Sending messages#

Once connected, send WhatsApp messages the same way you send push — as a one-off send, as part of a campaign, or programmatically via the API using an API key. Two-way replies from customers land in your app's support inbox.