Customer Support
Every app gets its own support desk — tickets, customers, team members, and routing.
Tickets#
Conversations from your customers — including WhatsApp replies — land here as tickets. Assign, reply, and close them without leaving the dashboard.
Customers#
A directory of everyone who has messaged in, separate from the marketing Users list — this is your support CRM: contact details, ticket history, and notes per customer.
Team members & roles#
Invite teammates and scope their access to a single app if they only need the support workspace for one product — they won't see other apps' campaigns, billing, or settings.
Groups & routing#
Create routing groups so incoming tickets go to the right team automatically — e.g. billing questions to one group, technical issues to another.
Stuck or something unclear? Contact us and we'll help.