In-App Customer Support, Built Into Your Notification Stack
Give your app a real helpdesk — chat, tickets, and a knowledge base — without bolting on a separate support platform or losing the device context your team needs to help fast.
notifySphere In-App Support is a built-in helpdesk — chat widget, ticketing, and knowledge base — that lets users get help without leaving your app, with automatic device and app-version context attached to every ticket, covering the same job Zendesk or Intercom would for a mobile-first product.
A helpdesk that ships with your app, in three steps
No separate helpdesk contract to maintain alongside your notification stack.
Drop in the widget
Add the support widget to your app with the SDK — chat, tickets, and knowledge base ship together.
Publish your knowledge base
Write self-serve articles so common questions get answered before a ticket is even opened.
Triage and respond
Incoming tickets arrive with device and app-version context already attached — assign, reply, resolve.
A helpdesk that already knows the customer
Because it's the same account handling their push, WhatsApp, and attribution data.
In-App Chat Widget
Drop a support chat widget into your app so users get help without switching apps or emailing.
Ticket Management
Every conversation becomes a ticket with status, priority, and assignment — no lost threads.
Knowledge Base
Publish self-serve articles that surface inside the chat widget before a ticket is even opened.
Canned Responses
Answer common questions instantly with saved replies your team can reuse and refine.
Automatic Device Context
Every ticket arrives with device, OS, and app-version metadata already attached — no back and forth.
SLA Tracking
Set response-time targets and see at a glance which tickets are at risk of breaching them.
Team Inboxes & Groups
Route tickets to the right team or agent group instead of one shared inbox everyone checks.
Cross-Channel Tickets
An in-app chat and an email land in the same queue as a single ticket type. WhatsApp replies are coming soon.
Drop the widget into your app
A few lines in your React Native entry point.
import { SupportWidget } from "@notifysphere/react-native";
SupportWidget.init({ apiKey: "YOUR_API_KEY" });
// anywhere in your app
SupportWidget.open({ userId: currentUser.id });Frequently asked questions
Is this a replacement for Zendesk or Intercom?
For a mobile-first product, yes — notifySphere covers in-app chat, ticketing, and a knowledge base. If you need a large multi-department enterprise helpdesk with deep third-party integrations, a dedicated platform like Zendesk may still fit better; notifySphere is built for teams that want this covered inside the same account as push, WhatsApp, and attribution.
Does every ticket include device information automatically?
Yes — device model, OS version, and app version are attached to every ticket raised from the in-app widget, so your team doesn't have to ask for them.
Can support tickets come in from WhatsApp too?
Coming soon. WhatsApp replies routed through notifySphere's WhatsApp Business API integration will land in the same ticket queue as in-app chat messages.
Can I set response-time targets?
Yes — SLA tracking lets you set response-time targets per priority level and see which open tickets are at risk of breaching them.
Support is the last mile of engagement
Attribute the install, notify the user, message them on WhatsApp — then support them when they get stuck.
Real teams, running real campaigns
Switching to notifySphere cut our vendor list from three to one. Push, WhatsApp reminders, and support tickets all live in the same dashboard now — onboarding was faster than we expected.
We needed reliable push delivery without maintaining a separate notification service. notifySphere handled the Firebase setup for us and it's been running without issues since.
Stop routing support tickets through email
Set up the in-app support widget in minutes.
Get started free